94ok Privacy Policy

1. Introduction

94ok ("we", "our", or "the platform") operates a secure and reliable online betting and casino platform for players in Bangladesh. This privacy policy ("Policy") describes what information we collect about you when you use 94ok's website, services, or related digital assets, how that information is used and stored, and the steps we take to protect your privacy rights.

By using our services, you are considered to have agreed to the terms set out in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services or contact us directly. 94ok always believes in transparency and is committed to ensuring the proper protection of your personal information.

This privacy policy should be read together with the Terms and Conditions. Both documents together form the complete agreement governing your relationship with the 94ok platform.

2. Information We Collect

94ok collects various types of information in order to provide you with the best possible service. This information comes from two main sources — information you provide directly and information collected automatically.

2.1 Information You Provide

Information you voluntarily submit to us during registration, verification, and account management:

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number (for transactions via bKash, Nagad, Rocket, or Upay)
• National ID (NID) or passport number (for KYC verification)
• Current address
• Payment account details (bKash / Nagad / Rocket / Upay number)
• Messages sent through support tickets and live chat

2.2 Automatically Collected Information

When you use the 94ok platform, the following information is collected automatically through technical means:

• IP address and device type
• Browser type and version
• Operating system
• Page visit and click history (log data)
• Session duration and frequency
• Gaming activity and betting history
• Deposit and withdrawal transaction records

2.3 Information Received from Third Parties

In some cases we may receive additional information about you through third-party verification services, payment processors (bKash, Nagad, Rocket, Upay), and fraud-prevention systems, which is used to ensure the security of your account and the validity of transactions.

3. Purpose of Data Use

94ok uses the information it collects only for specific and legitimate purposes. We process your information for the following reasons:

3.1 Account Management and Service Delivery

• Completing the registration process and creating an account
• Verifying age and identity (KYC process)
• Processing deposit and withdrawal transactions
• Managing gaming activity and awarding bonuses
• Providing 24/7 live chat support

3.2 Security and Legal Compliance

• Preventing fraud, money laundering, and illegal activity
• Preventing unauthorized access to accounts
• Complying with applicable laws and regulations
• Assisting with dispute resolution and legal proceedings

3.3 Service Improvement and Communication

• Improving platform performance and user experience
• Informing you about promotions, bonus offers, and important updates
• Monitoring responsible gaming and providing support
• For analytical and statistical purposes (in anonymized form)

4. Cookies and Tracking Technology

94ok uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Store your preferences, language settings, and personalized experience.
• Analytics Cookies: Collect anonymous data about website usage to improve our service.
• Marketing Cookies: Used to display relevant promotional content (you may decline these).

4.2 Cookie Controls

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect some core functions of the platform. Declining marketing cookies will have no impact on your account or services.

5. Data Storage and Security

94ok places the highest priority on protecting your personal information. We keep your data secure using industry-standard security technologies and practices.

5.1 Security Measures

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• AES-256 Encryption: Sensitive data stored in the database (passwords, financial information) is protected with strong encryption.
• Firewall and Intrusion Detection: Round-the-clock monitoring to prevent unauthorized access.
• Two-Factor Authentication (2FA): Available for additional account security.
• Regular Security Audits: Periodic system reviews conducted by third-party experts.

5.2 Data Retention Period

We retain your information for the period necessary to meet legal obligations and resolve disputes. In general, transaction records and identity verification documents are kept for a specified period after account closure to satisfy regulatory requirements. Once that period ends, data is securely deleted or anonymized.

5.3 Response to a Data Breach

If a data breach occurs that poses a risk to your rights and freedoms, 94ok will notify affected users and the relevant authorities in a timely manner and will take immediate remedial action.

6. Sharing Data with Third Parties

94ok does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances necessary for operating the service:

6.1 Service Provider Partners

• Payment Processors: bKash, Nagad, Rocket, and Upay — only the information necessary to complete transactions.
• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, and Spribe — session data for managing gameplay.
• KYC Verification Services: Approved providers for identity and age verification.
• Technology Services: Providers of cloud hosting, cybersecurity, and analytics tools.

We have data processing agreements with all third-party partners that ensure they use information only for the specified purpose.

6.2 Legal Obligations

In the case of a court order, legal process, or valid request from a government authority, we may be required to provide information in accordance with applicable law. In such situations we will provide only the information legally required.

6.3 Business Transfers

If there is a change in 94ok's ownership or business operations (merger, acquisition, etc.), your information may be transferred. In such a case we will notify you in advance and the new entity will be required to comply with this privacy policy.

7. Your Rights

As a user of 94ok, you have the following rights regarding your personal information:

7.1 Right to Access Your Data

You may request at any time what information 94ok holds about you. We will provide this information within a reasonable timeframe.

7.2 Right to Correct Your Data

If any of your information is incomplete or incorrect, you may contact us to have it corrected. You can also update some information directly from your account profile.

7.3 Right to Delete Your Data

In certain circumstances you may request that your personal information be deleted. Please note, however, that some information must be retained for a specified period to meet legal obligations (such as keeping financial records).

7.4 Right to Object to Processing

You may inform our support team at any time if you wish to stop receiving marketing communications, promotional emails, or SMS messages. Essential service-related messages cannot be stopped.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via our support email or through live chat. After verifying your identity, we will process your request within a reasonable timeframe.

8. Protection of Minors

94ok strictly prohibits providing services to anyone under the age of 21. Our platform is for users aged 21 and above only. 21+

We verify age at the time of registration and may request additional KYC documents if necessary. If we suspect that a minor has created an account, we will immediately suspend that account and cancel all transactions.

We do not intentionally collect or store any information from minors. If it comes to our attention that information from a minor has been collected, we will delete it immediately.

9. Changes to the Privacy Policy

94ok reserves the right to update this privacy policy from time to time. Changes may occur in the following situations:

• When new services or features are introduced
• When legal or regulatory requirements change
• When there are significant changes to data processing practices
• To improve security or privacy protections

For significant changes, we will send a notice to your registered email and/or display a notification on the platform. Continued use of the platform after changes are made will be considered your acceptance of the revised policy.

The latest version of this policy will always be available on this page. The date shown at the top of the page indicates the date of the most recent update.