Safe Play Promise

94ok Responsible Gaming —
Enjoy the fun, stay safe

Enjoy entertainment in a controlled way. 94ok offers you deposit limits, self-exclusion and 24/7 support — so that playing always stays fun.

94ok believes that online betting and casino gaming should be an entertaining experience — not a source of financial stress or anxiety. Our responsible gaming policy is designed with the protection of players in Bangladesh in mind. If you feel that gaming is having a negative impact on your life, use our tools and contact our support team.

The core meaning of responsible gaming is knowing your limits and sticking to them. At 94ok we want to ensure that every player is playing of their own free will, within a set budget and purely for entertainment. On our platform, only those aged 21 or above are permitted to open an account and play.

Remember, gambling is a form of entertainment based on chance — not a guaranteed way to earn income. Before each session, set a budget and time limit for yourself and stay within those boundaries. Placing larger bets in an attempt to recover lost money is a dangerous habit.

Our Core Principles

The six pillars of responsible gaming that keep 94ok safe

Age Verification (21+)

A minimum age of 21 is required to create an account and play at 94ok. A national identity card or birth certificate may be required to prove age at registration. Protecting minors from gaming is our highest priority.

Setting Deposit Limits

You can set daily, weekly and monthly deposit limits on your account. These limits cannot be exceeded, so there is no chance of spending beyond your set budget. Lowering a limit takes effect immediately.

Time-Out Feature

Use the time-out option if you want to take a break for a set period. You can temporarily suspend your account for anywhere from 24 hours up to a few weeks. During this time you will not be able to place any bets.

Self-Exclusion

If you feel that gambling is causing problems in your life, use the self-exclusion tool. It closes your account permanently or for an extended period. Contact the support team via live chat and we will assist you promptly.

24/7 Bengali support

Our live chat support is always ready for any questions or help regarding responsible gaming. Our support team communicates in Bengali and provides assistance with complete confidentiality.

Activity Monitoring

Your gaming history, deposit and withdrawal records, and session times are always visible from your account. Analyze your own habits and adjust your limits if needed.

For aged 21 or above only

94ok follows a strict age verification policy to ensure responsible gaming in Bangladesh. Preventing access by minors is our primary responsibility. If there are minors in your household, please use parental control software on your device.

Warning Signs of Problem Gambling

Seek help quickly if you notice these signs

Spending Beyond Budget

Continuing to play after your set budget has run out and using money meant for bills or essential expenses on gambling.

Chasing Losses

Placing larger bets after a loss to try to recover lost money creates a dangerous cycle.

Hiding from Family and Friends

Concealing the amount and time spent gambling from family or close ones and being dishonest about it.

Discomfort and Anxiety

Feeling restless or irritable when unable to play and using gambling as a way to relieve stress.

Gambling with Borrowed Money

Placing bets with borrowed money, loans or credit — especially a tendency to do this repeatedly.

Impact on Daily Life

Spending most of your time on gambling while neglecting responsibilities at work, school or toward family.

Control is in Your Hands

Use 94ok's self-help tools to keep yourself protected

01

Set a Deposit Limit

Set daily, weekly or monthly deposit limits from Account Settings. Minimum deposit is ৳300. Lowering a limit takes effect immediately; increasing one takes effect after 7 days.

02

Take a Time-Out

Use the time-out feature for a temporary break. You can suspend your account for 24 hours, 7 days or 30 days. No bets or deposits are possible during this time.

03

Self-Exclusion

Choose self-exclusion for long-term protection. Close your account for 3 months, 6 months, 1 year or permanently. Contact the support team via live chat.

04

Talk to the Support Team

Use 24/7 Bengali live chat support for any issue. Our trained team will assist you with complete confidentiality. You can also contact us by email: [email protected]

Healthy Gaming Guidelines

  • Before playing, set a fixed budget for yourself and make a firm decision not to spend even a single taka beyond that budget.
  • Set a time limit for each session. Set an alarm and stop playing when the set time is up.
  • Do not think of gambling as a source of income. Gambling is entertainment, and there is always a chance of losing.
  • Do not play while under the influence of alcohol or any other substance — it reduces your ability to make sound decisions.
  • Avoid placing larger bets on impulse after a loss. Trying to recover lost money often leads to even greater losses.
  • Maintain balance in your life through family, friends, hobbies and work, beyond gambling.
  • Never gamble with borrowed money or by breaking into your savings. Only spend money whose loss will not affect your daily life.
  • Do not use gambling to escape stress, sadness or loneliness. Seek professional help to deal with these.
  • Take regular breaks. Avoid long sessions and contact support if you feel the need to play every day.

Frequently Asked Questions

Questions you may have about responsible gaming

After logging into your account, go to the "Account Settings" or "Responsible Gaming" menu. From there you can set daily, weekly and monthly deposit limits separately. Lowering a limit takes effect immediately, but increasing it will only take effect 7 days after the request is made. If you have any issues, contact our live chat support.

Yes. If your account has any withdrawable balance at the time you activate self-exclusion, it will be safely returned to your registered bKash, Nagad, Rocket or Upay number. Contact the support team for more details on this.

A time-out is a temporary break — from 24 hours up to a few weeks. After the set period, the account is automatically reactivated. Self-exclusion, on the other hand, is for long-term protection — the account is kept closed for 3 months, 6 months, 1 year or permanently. It is not possible to reopen an account while self-exclusion is active.

There are some common signs to watch out for: spending beyond your budget, placing more bets to try to recover lost money, hiding your gambling from family, feeling uncomfortable when you cannot play, gambling with borrowed money, and neglecting work or studies. If you notice even one of these signs, contact our support.

No. The minimum age to open an account and play at 94ok is 21. Those under 18 or under 21 are not permitted to use this platform. A national identity card or equivalent document may be required for age verification.

First contact our 24/7 live chat support — we will help you take the necessary steps. It is also important to consult a mental health professional or counselor. Talk openly with family and trusted friends. Acknowledging the problem is the first step toward a solution.

Enjoy 94ok Gaming Responsibly

Enjoy cricket betting, slots and casino in a safe environment. See the FAQ for questions or contact support directly.

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21+ For adults only. Play responsibly.