Frequently Asked Questions
Answers to all your questions about 94ok
Everything in one place — from opening an account and depositing with bKash, to bonuses, slots and safe gaming.
Whether you are new to 94ok or have been playing for a long time, this FAQ page is made for you. We have organised the questions that Bangladeshi players ask most often into five topics: Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find the answer you need, contact our 24/7 live chat support.
Account and Registration
Deposits and Withdrawals
Games and Rules
Bonuses and Promotions
Security and Responsible Gaming
Account and Registration
Common questions about opening a new account, logging in and identity verification.
To open an account at 94ok, you need a valid mobile number, a username and a password. It is important to provide accurate information during registration, as the same details will be used for identity verification later. The process takes just a few minutes and can be completed entirely in Bengali.
94ok is for those aged 21 and above only. You must confirm this age requirement during account registration. Accounts for minors are not approved, and if age cannot be confirmed during identity verification, the account may be suspended.
If you have trouble logging in, first use the password reset option. If the problem continues, contact 94ok's 24/7 live chat support in Bengali. The support team is ready to quickly identify and resolve the issue. Entering the wrong password repeatedly may temporarily lock your account.
No, each person may only hold one account. Opening multiple accounts goes against 94ok's rules and will be treated as bonus abuse. If multiple accounts are detected, all accounts may be permanently closed and balances may be forfeited.
Yes, certain account details such as your mobile number or password can be changed. However, to change your name or national ID information, you will need to contact the support team via live chat. For security reasons, important changes may require additional verification.
Deposits and Withdrawals
All questions about transactions via bKash, Nagad, Rocket and Upay.
Deposits via bKash are generally instant. The balance is added to your 94ok account within seconds of a successful payment. If there is a delay for any reason, take a screenshot of the transaction and contact live chat — the support team will resolve it quickly.
The minimum deposit amount across all payment methods at 94ok is ৳300. This applies whether you use bKash, Nagad, Rocket or Upay. If a smaller amount is sent, it will not be credited to your account. Make sure the amount is correct before completing the transaction.
Withdrawals from 94ok to Nagad are generally processed within 15 minutes to 2 hours. The same timeframe applies to withdrawals via Rocket and Upay. The minimum withdrawal amount is ৳800. During busy periods it may take a little longer, but if it exceeds 2 hours, please contact support.
94ok does not charge any transaction fees itself. However, bKash, Nagad, Rocket or Upay may apply their own service charges in accordance with their policies. Make sure to provide the correct mobile banking number when withdrawing, otherwise the transaction may fail.
To deposit via Rocket, log in to your 94ok account, select Rocket from the deposit menu and send the amount to the number shown. Keep the transaction reference number. The amount must be ৳300 or more. If you have any issues, send a screenshot of the transaction to live chat.
Games and Rules
Questions about cricket betting, slots, live casino and mobile gaming.
To bet on BPL or any other cricket tournament, go to the cricket section at 94ok. Bets can be placed before the match starts or during live play. You can bet on match winner, runs scored and other markets. Review the odds carefully before placing a bet and play within your budget.
RTP (Return to Player) is the average percentage of total bets that a slot game returns to players over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered. This is a theoretical figure — the outcome of each spin is random and RTP does not guarantee individual results.
Yes, 94ok is fully mobile-friendly. All games can be played through a browser on any Android or iOS smartphone — no separate app download is needed. Slots, live casino, cricket betting — everything runs smoothly on mobile. Keep a stable internet connection for the best experience.
All games at 94ok are powered by trusted game providers (such as Pragmatic Play, JILI, PG Soft, Spribe) that use independently audited Random Number Generators (RNG). This ensures that every game result is completely random and cannot be manipulated by any party. 94ok operates on a fair play policy.
Yes, live casino games from Evolution Gaming and Ezugi run well on mobile. A good Wi-Fi or 4G connection is recommended for playing with a live dealer in real time. If the video stream slows down, refresh your browser or wait a moment.
Aviator by Spribe is a crash-type game. As a plane takes off, the multiplier keeps increasing and the plane can disappear at any moment. The goal is to cash out before the plane flies away. Place bets according to your budget and risk tolerance — patience is the smart approach.
Bonuses and Promotions
Detailed information about the welcome bonus, wagering conditions and VIP benefits.
New members can receive up to a 120% bonus on their first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 will add an additional ৳1,200 as a bonus. The bonus is applied automatically once the first deposit is complete — no separate promo code is needed.
A wagering requirement is the number of times you must wager the bonus amount before it can be withdrawn. The wagering requirement for the 94ok welcome bonus is 20 times (20x). This means if you receive a ৳1,000 bonus, you need to place ৳20,000 in bets before it becomes withdrawable. Full details of the terms can be found in the terms and conditions.
94ok has five VIP levels: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback is available at each level — up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum and 0.8% at Diamond. You can move up to higher levels by playing regularly.
Yes, in some cases it is possible to decline a bonus. If you do not want to meet the wagering conditions and prefer to withdraw directly, let us know via live chat. If you deposit without a bonus, the full amount will be added to your main balance as normal and there will be no wagering requirements.
Weekly cashback is credited to your 94ok account at a set time each week, based on your VIP level. The cashback amount is calculated based on your net losses from the previous week. Cashback is added directly to your balance — no separate claim is needed. Full cashback details can be found on the promotions page.
Security and Responsible Gaming
Information about your account security, self-exclusion and healthy gaming habits.
94ok uses SSL encryption technology to keep all your transactions and personal information secure. The platform operates in a safe environment that ensures fair play. Your balance and withdrawal requests are fully protected. The most important thing is to never share your password with anyone.
If you feel gaming is getting out of control, visit 94ok's responsible gaming page right away. You can apply via live chat for self-exclusion, deposit limits or a cooling-off period. The support team takes this seriously and assists with full confidentiality.
To request self-exclusion, contact 94ok live chat and ask to have your account temporarily closed for a specific period. You decide the duration yourself — from 7 days up to permanent. You will not be able to log in during this period. Responsible gaming is a priority at 94ok.
No. 94ok is strictly for those aged 21 and above only. 94ok actively verifies age to prevent underage gambling. If you know that someone underage is using 94ok, please contact support immediately.
If you see an unfamiliar transaction in your account, change your password immediately and notify us via 24/7 live chat. The support team will review account activity and take the necessary steps. Use a strong password to keep your account secure and do not share your login details with anyone.
Still have questions? Contact support
Our Bengali-speaking support team is available 24/7 on live chat. Get help right away with any issue.